These terms and conditions are subject to change,

NOTE: Your statutory rights are not affected in any way.

In line with Distance Selling Regulations disabilitysolutionsonline gives customers a 7 day "cooling off" period in which orders can be returned after the delivery date. Upon receipt of the goods, if you require return/exchange the product(s) you will be responsible for the return delivery incurring any delivery cost. We recommend that you pay for a tracked/signed for delivery service such as Royal Mail Recorded Delivery for your protection. If you would like to return or exchange your products please contact us between 9am – 5pm Monday-Friday on 020 8337 8802.

Any returned product(s) must be complete, unused and undamaged. All Products must be returned in their original outer packaging. We reserve the right to charge for repair, replacement or repackaging of any products not returned in their original condition.

All orders that are returned will be subject to a 10% administration and handling charge unless otherwise agreed with a member of our Customer Services Team in writing by email.

Note: All incontinence products, commodes, compression stockings and tights are not covered by this regulation due to Personal Hygiene Law.